Carrier Support

There are three status levels in the Carrier Advantage Program—Key, Core, and Base. The combination of loads with automated tracking success and on-time stops within a calendar month determines the status the carrier qualifies for the following month.

• Key is the highest program status.
• Core is the second-highest program status. 
• Base is the lowest program status. 
• Those who do not meet the program thresholds for base status are at risk of falling into restricted status, which will disable carriers from booking future freight.

C.H. Robinson offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to LoadDocs..

Submit your load documents seamlessly using a computer, tablet, or mobile phone app. The Carrier Payments Guide provides you with fast and simple paperwork submission options so you can start the payment process faster.